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Customer Service Engineer - German Language (m/f)

Published
2024-10-07
place
Location

Croatia

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Category

Informacijske i komunikacijske tehnologije

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Type of work

Full-time

Job description

Effective handling of ServiceNow ticket requests and live chat inquiries, as well as customer-oriented resolution and processing of customer complaints
Phone and email support for technical inquiries from internal users, professional traders, consumers, and field offices from other countries
Providing information on all technical inquiries related to electric E-Bike components
Entering, processing, and administering data in internal systems

Employer's requirements

Fluent written and spoken German (at least level C1) Bachelor's degree in technical or electrical engineering field Professional experience in a technical or electrical engineering field is a big advantage Professional experience in similar roles is an advantage Knowledge and high interest in the e-bike technology is a big advantage Very good computer skills (MS Office) and an affinity for IT and the E-bike industry Communication skills and focus on solving user problems Ability to multitask and a high level of commitment

Benefits of work

Competitive monthly salary and appropriate bonuses Detailed structured training at the beginning of the employment Fully remote work Continuous education in the electric bicycle industry and other company innovations Various discounts on company products and sports equipment

Company description

Do you have an excellent command of the German language and a desire to work with people in an innovative technology company? For our client, an international Swiss company specializing in the production of technological solutions for electric bicycles, we are looking for:

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