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Customer Support Team Leader (m/f)

Objavljeno
2022-12-19
place
Lokacija

Zagreb

bag
Kategorija

Administration

notes
Vrsta posla

Full-time

Opis posla

Providing team leadership and coaching
Implementing, analyzing and developing action plans
Motivating the team in order to achieve the set goals
Focusing the team on the daily tasks according to the customer requirements and objectives
Communicating team status, task accomplishments and future directions
Analyzing KPIs/SLAs and proactively reporting to the Operations Manager

Zahtjevi poslodavca

Full proficiency both in German and English languages (min. C1 level, mandatory) Proficiency in the use of Microsoft Office, specifically Excel Experience in customer support industry is preferable Work experience as a team leader is a plus Ability to motivate and coach team members Strong administration and organization skills Excellent communication skills and high focus on customer satisfaction

Prednosti rada

Competitive salary with generous monthly bonuses Free weekends Welcome bonus to help you settle faster in a new environment A dynamic job in the customer support industry Pleasant working atmosphere in an international team Possibility of further professional improvement and promotion

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