Job description
As an Operations Coordinator, you will work in a fast-paced, highly detail focused environment, and be responsible for closely liaising with travel/tourism industry contacts and clients of Always Croatia. Operations Coordinators support the sales team and use a back-office platform to accurately document all services included in clients’ holiday packages and deploy company-related communication from. Strong organizational skills, technical expertise, industry knowledge, and attention to detail are key in this operations-focused role.
Essential Functions: The Operations Coordinator works on confirmed individual and group trip packages to assist the sales team to promote sales and ultimately, company growth. A Coordinator’s responsibility is to:
• Confirm individual services included in trip packages with suppliers such as: hotels, transfer companies, local guides/tour providers, purchase online tickets
• Keep accurate documentation of confirmed package pricing, pro forma invoices, and accounting
• Send documentation of trip confirmation to clients via back-office platform
• Liaise with clients to obtain necessary pre trip travel-related details and information
• Provide direct customer phone support during the months of April to October
Employer's requirements
• Strong written and oral communication skills in English
• Ability to work collaboratively with sales associates to quickly execute time-sensitive tasks
• Possess a “can-do” attitude
• Ability to work independently
• Ability to comfortably use Zoom and Gmail Office Suite, including Drive, Sheets, and Calendar
• Flexible working hours to accommodate California time zone (example: 10-18h or 11-19h)
• Flexible working hours during the months of April to October
• Responsibility:
• The tasks this individual is responsible are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches
• This individual will apply attained experiences and industry knowledge in solving problems that are complex in scope requiring in-depth evaluation
• Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.
Interaction:
• This individual must work effectively with direct manager, sales team, external suppliers, clients, and travel advisors
• Limited supervision and direction are provided, as this individual can operate and drive results and set priorities independently
• The ideal candidate will be a proactive contributor and subject matter expert
• To be successful, this individual must demonstrate favorable results through regular leadership and executing tasks expeditiously
• 100% work from home
• Drivers license
Experience:
• A minimum of 2 years of experience in an operational role is required; 3-5 years of experience is preferred
• Demonstrated ability to have completed multiple, complex technical tasks
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