All offers
OBJECTIVE OF THE POSITION:
Responsible for managing the service center under agreed development plans and carrying responsibility to assure the fulfilment of the objectives of the company.
TASK DESCRIPTION:
• managing the service center under agreed development plans and carrying responsibility in order to assure the fulfilment of the objectives of the company;
• managing the operational and fiscal activities of the service center;
• guaranteeing the adherence of the corporate regulations within service center in all applicable fields; e.g. Mission statement, financial guidelines, code of conduct;
• creating, implementing and taking responsibility of business related documentations, processes and decisions;
• controlling productivity and profitability of the service center;
• periodic assessment, forecasting and execution of reporting;
• process modification and optimization;
• implementation of new businesses and managing general business development;
• implementation and compliance monitoring of the standards and quality indicators of rendering services to service groups;
• participation in planning of the need for the staff, necessary workforce availability in key positions and defining training needs;
• delivering communication to the staff in accordance with corporation policies and procedures;
• supervision and support of group managers in assuring successful performance of the service to the customers;
• carrying out personal development talks with direct subordinates and providing career development/rotation advice;
• contact person in the management level within and outside the company;
• representing Majorel towards customers and potential customers during site visits and beyond;
• fulfilling the tasks deriving directly from his position without being directly ordered so.
SECURITY ROLES AND RESPONSIBILITIES:
• processing of personal data, client data and employer business specific data in accordance of legal acts, and in accordance with employer´s Work Procedure Rules, IT and Data Protection and other guidelines provided by employer
• protecting personal, client and employer business related information and maintaining the confidentiality of data which has become known to him/her in the performance of their duties even after performance of their duties relating to the processing, or after termination of their employment relationship
• informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing
• assuring through following all policies and guidelines the appropriate use of the information and information systems and its resources
• following information security and privacy protection responsibilities written in the authorization annex
• participating in the trainings organized by the Employer, including trainings for protection and processing of data