19. 06. 2020

Oncology Device Support Specialist (m/f)

RegijaGrad Zagreb

Vrsta posla:Specijalističke i management pozicije


Our client Novocure is a commercial-stage oncology company developing a novel, proprietary therapy called Tumor Treating Fields, or TTFields, for the treatment of solid tumor cancers. They count on the contributions of our talented team members who are committed to improving the lives of cancer patients. At Novocure, cancer patients and their families are – and have always been – at the core of their mission. They seek high performers who thrive in fast-paced environments and are inspired by making a difference in cancer care.

At the moment they are looking for a new team member oon the following position:

Oncology Device Support Specialist (m/f)


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  • Take responsibility for planning and carrying out patient visits at intervals of 4 weeks (2 weeks for clinical patients)
  • Provide patient and family training and refresher courses for all Novocure medical devices
  • Carry out regular status checks of the therapy device and replace defective devices/components
  • Deal with troubleshooting for the equipment at the patient’s home according to a defined procedure and ensure close co-operation with GTS (Global Technical Support)
  • Download and interpret device data from the therapy device
  • Provide general support and point of contact for patients
  • Provide on-site patient support
  • Take part in patient events (nurse days, doctor certification, trade fairs)
  • Participate to SIV (site initiation visits) for clinical trials
  • Work independently in a specific area as well as have willingness to help out in other regions
  • Ensure close cooperation with relevant DSS contact within the company
  • Take care of administrative activities, such as drawing up expense reports, equipment management, purchasing of office supplies for the home office, etc.
  • Record patient interventions in the CRM/SAP
  • Book all material movements in the CRM/SAP



  • Professional experience in dealing with sick people
  • Completed training in health care
  • Technical Flair
  • Good computer knowledge and skills, in particular knowledge of Microsoft Windows and MS Office and the willingness to work with other programs
  • A valid driving license


  • A positive attitude
  • Energy and enthusiasm
  • High degree of empathy
  • Autonomy
  • Excellent time management and organizational skills
  • Good communication skills
  • Must have good knowledge of English
  • High degree of flexibility in terms of business processes and workflows
  • Team-oriented approach
  • Willingness to travel
  • Confident and friendly manner
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Broj oglasa JN -062020-34830