04. 09. 2018

Team Leader – German language

RegijaGrad Zagreb

Vrsta posla:Specijalističke i management pozicije

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 is the world's leading provider of HR solutions. With more than 33,000 FTE employees and a network of over 5,500 branches, in over 60 countries and territories around the world, we offer a wide variety of services, connecting around 700,000 associates with well over 100,000 clients every day.
For our client, a digital CRM solutions provider, blending human and digital to drive CRM business transformation, we are looking for a proactive, energetic, and result driven person for the following position:

German speaking Team Leader (m/f) - overseas
  • Preside the hall and assist the operators
  • Manage operational briefings and updates on the specific campaign
  • Provide initial training and updating on products, services and applications
  • Suggesting changes to be applied to the operational processes and for the development of the necessary supports
  • Motivating the team entrusted in achieving excellent performance by encouraging team work
  • Monitor and verify the knowledge acquired by individual operators
  • Monitor the operational performance of the assigned team (quality and productivity)
  • Reporting and monitoring compliance with contractual SLAs and service KPIs

  • Excellent leadership and interpersonal skills
  • Good decision making and problem-solving skills
  • Ability to manage and motivate staff within a team environment
  • Ability to prioritize work and workloads across a team
  • Excellent multitasking skills
  • Excellent verbal and written communication skills
  • Excellent/native knowledge of German language (written and spoken)
  • Excellent knowledge of English language (written and spoken) appreciated
  • Good knowledge and use of the main MS Office applications (word, excel) and e-mail
  • Preferably related working experience, coming from international business contexts and telecommunications or similar industry
  • Working in a multinational company, headquartered in Italy
  • Forming part of a team of young, motivated people from various countries
  • A competitive salary package
  • Ability to travel home once a month at the expense of the employer
  • Payed accommodation

Apply by sending your CV and cover letter in English no later than 21.09.2018.
Adecco Hrvatska d.o.o. is licensed by the Ministry of Economy, Labor and Entrepreneurship for executing mediation services in employment No. UP/I-102-02/03-04/07 since 05.06.2003
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Broj oglasa JN -092018-13167